Remunerator News

Sep 24 2015

FAQs – Replacement NAB Cards

FAQs

Lost/Stolen Cards

  • Contact the Customer Service Team at Remunerator on  1300 654 834 during business hours
  • After hours, contact the NAB on 1800 033 103 to place a block on the card
  • No additional cost with replacing a lost card
  • Card will be issued within 5-10 business days
  • Any existing balance will be transferred to the new card
  • Once reported as lost, the card cannot be reactivated
  • All replacement cards need to be organised through Remunerator

Damaged Cards

  • Contact the Customer Service Team at Remunerator on  1300 654 834 during business hours
  • No additional cost with replacing a damaged card
  • Card will be issued within 5-10 business days
  • Any existing balance will be transferred to the new card

Expired Cards

  • Cards due to expire are automatically issued by the NAB approximately 1 month prior to expiry
  • If you have not received a replacement card, contact the Customer Service Team at Remunerator on 1300 654 834 during business hours
  • Any existing balance will be transferred to the new card

Note

  • The NAB is unable to issue cards to any area that is deemed a ‘theft prone’ area
  • If an employee lives in a ‘theft prone’ area, Remunerator will organise for the card to be delivered to the closest NAB branch
  • Remunerator will contact you when the card is ready to be picked up